IT professionals are sometimes apt to believe that Project Management Professional (PMP) certification and ITIL are conflicting frameworks. The ITIL framework and project management framework both serve different purposes but when combined within an organisation, they ultimately create great synergy. The ITIL framework, a lifecycle that addresses the way an IT organisation operates, is first and foremost business driven and answers the question “Are we doing the right things?” The project management framework addresses the implementation of projects throughout the organisation, requiring that companies ask “Are we doing things the right way?” This presentation focuses on how Project Managers can utilize tenets of both frameworks within organizations to ensure projects are not only implemented successfully but also managed thorough all through their service contracts.
Khun Ong-Art Lertpattanakul (MSc, PMP, ITIL) has 24 years of experience in the information technology industry with practical experience managing projects using the Project Management Body of Knowledge (PMBOK). Ong-Art has also managed IT services using the Information Technology Infrastructure Library Framework (ITIL) field with particular focus on development, testing, overnight incident support, and additional skills managing Oracle ERP implementations. Ong-Art has provided Services and Development After Sales support and managed projects across a variety of sectors/industries including: Telecommunications, Information Technology, Banking and Insurance, Tax and Advisory Services, and Manufacturing.